Shipping Policy

Effective date: 13 August 2026

Order Processing

Orders are ordinarily processed within 1–3 business days after payment authorisation. Business days exclude weekends, Australian national public holidays, Victorian public holidays, announced carrier closures and exceptional operational closures.

Order Confirmation

After submission, we will send an electronic acknowledgement. An automated acknowledgement confirms receipt of the order request but does not necessarily constitute acceptance. Contract formation is addressed in our Terms of Sale.

Delivery Destinations

We deliver to eligible Australian addresses displayed at checkout. International delivery may be available for selected destinations. Restrictions may apply to remote locations, parcel lockers, post-office boxes and controlled products.

Shipping Rates

Available delivery services and charges are displayed before checkout is completed. Rates may depend on destination, package weight and dimensions, order value and service level. Any free-shipping threshold will be disclosed with the offer.

Currency and Taxes

Prices and shipping charges are displayed in Australian dollars unless otherwise stated. Australian prices include GST where applicable.

Estimated Delivery Times

After dispatch, standard Australian delivery commonly takes approximately 3–10 business days. Express and remote-area delivery periods vary. Estimates are not guarantees unless expressly identified as guaranteed.

Dispatch and Tracking

We will send a dispatch confirmation when an order leaves our facility. Where tracking is available, the notification will include a tracking number. Tracking may require additional time to activate after carrier collection.

Delays

Severe weather, flooding, bushfires, carrier disruption, peak periods, emergencies, customs processing and events outside reasonable control may cause delays. We will provide available information and take reasonable steps to assist.

Your rights relating to delivery within an agreed or reasonable period remain unaffected.

Incorrect Address

You must review the delivery address before submitting an order. Contact us immediately if a correction is required. We cannot guarantee changes after processing or dispatch.

Reasonable redelivery or recovery costs caused by an incorrect customer-supplied address may be charged where lawful.

Lost Parcels

If tracking stops updating or an order exceeds the estimated delivery period, contact us. We will investigate with the carrier and provide an appropriate replacement, refund or other remedy where required by law.

Marked Delivered but Not Received

Check the nominated delivery location, safe places, household members, neighbours and any carrier notice. If the parcel remains missing, contact us promptly. A carrier scan alone does not remove rights available under applicable law.

Damaged Deliveries

If goods arrive damaged, preserve the products and packaging where practical and email support@kananookandsaltbush.com.au with the order number and photographs. Your Australian Consumer Law rights apply.

International Shipping

International availability, delivery services, charges and estimated periods will be displayed at checkout. Customs processing may delay delivery.

Customs Duties and Import Taxes

Unless checkout expressly states that duties are prepaid, the recipient is responsible for destination-country duties, import taxes and customs or brokerage charges. We do not control these charges and will not misrepresent the nature or value of a shipment.

International Delivery Refusals

If an international shipment is refused because the recipient declines properly disclosed import charges, actual return costs and non-refundable government charges may be deducted from a voluntary refund where lawful. Statutory rights remain unaffected.

Split Shipments

An order may be dispatched in separate parcels. You may receive multiple tracking numbers and will not be charged additional shipping merely because we choose to split the order.

Changes and Cancellations Before Dispatch

Contact us promptly to request a change or cancellation. We will attempt to assist but cannot guarantee cancellation after processing begins. If cancellation is accepted before dispatch, we will refund the applicable amount to the original payment method.

Delivery Rights and Non-Delivery

Goods will be supplied within any expressly agreed delivery period or, if no period was agreed, within a reasonable time. If we cannot supply an order, or a material delay entitles you to cancel under applicable law, we will provide the required refund or other remedy.

Contact

Kananook & Saltbush
5 Myola Street
Carrum VIC 3197
Australia
Email: support@kananookandsaltbush.com.au
Phone: +61 3 5550 3197
Hours: Monday to Friday, 9:00 AM to 5:00 PM Australian Eastern Time.