Contact Information

Effective date: 13 August 2026

Customer Support

For questions about products, orders, payments, deliveries or customer accounts:

Email: support@kananookandsaltbush.com.au
Phone: +61 3 5550 3197

Returns and Refunds

For return requests, exchanges, damaged goods and refund enquiries:

Email: returns@kananookandsaltbush.com.au
Phone: +61 3 5550 3197

Privacy Requests

For access, correction, consent withdrawal or privacy complaints:

Email: privacy@kananookandsaltbush.com.au
Phone: +61 3 5550 3197

Business Address

Kananook & Saltbush
5 Myola Street
Carrum VIC 3197
Australia

Return Address

Do not send goods before receiving return instructions. Unless we provide a different authorised location, approved returns should be addressed to:

Kananook & Saltbush — Returns
5 Myola Street
Carrum VIC 3197
Australia

Support Hours

Monday to Friday, 9:00 AM to 5:00 PM Australian Eastern Time, excluding Victorian public holidays.

Response Time

We aim to acknowledge ordinary customer enquiries within two business days. Complex delivery, payment or privacy matters may require additional investigation.

Information to Include

To help us locate an order, include your name, order number, purchase email and a concise description of the issue. Do not email complete payment-card details, passwords or unnecessary sensitive information.

Legal and Compliance Contact

Legal notices and compliance enquiries may be sent to support@kananookandsaltbush.com.au with “Legal Notice” in the subject line, or delivered to our business address.

Consumer Protection

You may obtain general consumer information or submit an eligible complaint to Consumer Affairs Victoria. Australian Consumer Law information is also available from the Australian Competition and Consumer Commission.

Contacting us first may allow a faster resolution but does not limit your right to contact a regulator.

Primary Contact

Kananook & Saltbush
Email: support@kananookandsaltbush.com.au
Phone: +61 3 5550 3197
Address: 5 Myola Street, Carrum VIC 3197, Australia.